How to Return or Exchange Your Billabong Order

Overview

We want you to love your Billabong gear! If you’re not completely happy with your purchase, we make returns and exchanges simple.

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How to Start a Return

1. Visit our Returns Portal and enter your order number and email address.

2. Select the items you’d like to return.

3. Choose whether you’d like a refund or an exchange.

4. Print your prepaid return label and drop it off at any post office.

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Return Policy

• Returns are accepted within 30 days of the delivery date.

• Items must be unused and unwashed, with tags attached.

• Sale items marked as Final Sale cannot be returned.

• Refunds will be processed within 5–7 business days after we receive your return.
  Exchanges

• Need a different size or color? You can request an exchange during the return process — we’ll ship your new item as soon as your return is scanned.

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Pro Tips 

• Want store credit instead of a refund? Choose Billabong Credit to get your replacement faster.

• If you received a damaged item, please contact our support team with a photo and your order number.